Refund policy
Returns
Due to the hygienic nature of our products, we are unable to accept returns or exchanges once items have been delivered. All Bad Lab products are cosmetic and topical in nature, and for safety and hygiene reasons we cannot restock or resell returned items. We encourage customers to review product details carefully before placing an order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’re happy to help.
Please contact us within 3 days of delivery with the following information:
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Your order number
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A description of the issue
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Clear photos of the damaged product and packaging
Once reviewed, we will arrange for a replacement or refund where applicable.
Requests submitted after 3 days of delivery may not be eligible for resolution.
Contact
For any return-related enquiries, please contact us at hello@badlabofficial.com. Our team will respond within 1–2 business days.
Bad Lab products are engineered with care and tested to perform. If something isn’t right with your order, our team will work with you to resolve it quickly.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@badlabofficial.com.